You have the right to return or change all or part of the order within 2 calendar days from the date you receive it. Date of dispatch of the returned product is considered the one indicated by the courier on the receipt.

Returns are not accepted when the package is opened, and only within 2 days of receipt.

Return costs are borne by the consumer.

Returns are only accepted if the products you wish to return are in the same condition in which you received them and in full packaging. In order to avoid your own inconvenience, please check the condition of the products, their packaging as well as their type during the delivery of the products in order to detect any obvious defects.

In case the return reason concerns a wrong packaging of Andras Care, new goods are sent immediately.

In case the customer wishes to return his order without the fault of Andras Care, the return costs are deducted from the refunded amount.

In any case the returned products must be in the condition received by the customer. This means:

Do not have damage and their packaging should be the ones that normally accompany the product
To be in excellent condition with their factory packaging (box or jelly)
Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
Product Changes

Please email customersupport@andrascare.com or contact us at 2103608606 to indicate your desire to change your products.

It is clarified that changes are always made to the current price of the product with the extra charge listed above. In case the new product you choose has a lower price than the one you return, you are entitled to a discount coupon, worth equal to the difference that arises. Refunds for the above case are not made.

Order cancellation - Right of withdrawal

It is possible to cancel your order in the following cases:

a) Before sending the product: - Cancellation is possible by sending an e-mail to customersupport@andrascare.com and by phone to 2103608606 daily, Monday to Friday 14:00 - 21:00 In case of cancellation after sending your order, you will be charged with the shipping costs related to the shipping and return of the product